Nationwide Director, Underwriting - Pet in Brea, California

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Number 54 on the Fortune Magazine 100 Best Places to Work.

Compensation Grade: H3


Opportunity to join Nationwide Pet leading the Underwriting department for the emerging product line of Pet Health Insurance. To be successful in this role, candidates should have knowledge and expertise in underwriting and process management combined with leadership skills. Lean experience is a big plus.

JOB SUMMARY: Drives profitable underwriting results through leadership, development and engagement for the Pet underwriting unit. Directs resources to deliver quality, timely underwriting decisions in support of the business, producers and members. Proactively identifies issues, ideas and makes recommendations to profitably grow the business. Responsible for planning, budgeting and reporting.

Job Description



  1. Establishes research objectives and practice standards for the department. Ensures that methods and outcomes meet business and strategic objectives. Identifies research projects and may lead large research initiatives.

  2. Leads identification of organizational needs that require analysis and directs department in completion. Sets expectations and standards of practice for analysis of underwriting rules and other processes. Ensures compliance to legal requirements and ensures alignment with organizational, business and strategic objectives.

  3. Determines priorities and ensures adherence to workflow standards for the unit. Monitors and manages performance measurements to ensure effectiveness of department’s service delivery process. Effectively aligns organizational structure to drive business needs. Delivers training and development based on department needs.

  4. Leads day to day operations. Responsible for directing the management of underwriters and medical records assistants of Pet business unit. Directs the alignment of underwriting execution based on underwriting strategy, objectives and goals. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting effectiveness and overall quality assessment. Responsible for underwriting decisions related to the Pet portfolio.

  5. Translates strategic plans into organizational direction. Creates business plans, goals, budget and timelines aligned with company standards. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement and disciplinary actions.

  6. Consults with all levels of internal and external partners regarding underwriting policy and practice. Partners with Leadership, Product Managers, Sales and Marketing to develop overall strategy for each product. Provides input into strategic and business plans and helps identify operations opportunities and efficiency.

  7. Communicates strategic direction, operational decisions and underwriting perspectives to underwriting unit and internal and external partners.

  8. Develops effective internal and external collaborative partnerships across all related functions, including: Claims, Sales, Product, IT, vendors, DOI, etc to understand business developments and helps meet business needs.

  9. Responsible for a high level of service to all customers and partners. Responds to escalated issues from internal and external partners. Drives customer service performance to established standards.

  10. Performs other duties as assigned.


Education: Bachelor's degree and pursuit of continued education desired. Masters in business or a related field is preferred.

License/Certification/Designation: Completion of technical insurance coursework such as CPCU preferred.

Experience: Eight years underwriting, customer service or related experience. Significant business management and people leadership experience desired.

Knowledge: Detailed knowledge of personal lines insurance products, state regulations, management techniques, underwriting policies, procedures and best practices. Familiarity with other lines of business. Strong knowledge of company operations, financials, trend analysis and competitor data to drive underwriting performance.

Skills/Competencies: Ability to set strategic goals and priorities. Demonstrated decision-making ability required in day-to-day operations. Ability to evaluate and recommend solutions regarding customer service, work processing, underwriting selection, and best practices compliance. Ability to reach a solution in situations where there may be multiple options or competing priorities. Strong analytical skills and drive for results. Skilled communicator with strong people leadership, engagement and development skills. Possess the ability to manage matrix relationships with regional, product and service center leadership; and to partner with sales and regional leadership in cooperative efforts to meet business objectives.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.


Overtime Eligibility: Exempt (Not Eligible).

Working Conditions: Normal office environment. Occasional travel may be required to visit agencies or attend meetings. Extended or non-standard work hours as required to meet business need.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check:

Safety Sensitive (SS):

Job Evaluation Activity: AJL 12/2016

Additional Job Description

Job ID: 54357