Nationwide Agt, Inside Sls Sup - Pet in Brea, California

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.

Number 54 on the Fortune Magazine 100 Best Places to Work.

Compensation Grade: S44

Additional Posting Details:

ADDITIONAL INFORMATION - PLEASE READ CAREFULLY

The information between the asterisks contains specific information about this position while the information after the asterisks contains general information about jobs in this job family at Nationwide.


Corporate Job Title: Agt, Inside Sls Sup - Pet Ins

It’s an exciting time to join us at Nationwide as a Member Sales & Service Agent. Are you a knowledgeable Service oriented individual who has been working in Sales/Service and/or Call Center role for at least 4 years? Are you a proven performer who is ready to make the most of your knowledge and skill set? Furthermore, are you a visionary and change champion? If you answered yes, then we may have just the right fit for you.

Come join the Nation! Nationwide's Orange County office, which markets and sells pet health insurance, is hiring.

Formerly Veterinary Pet Insurance, an organization founded by veterinarians and operated by passionate pet lovers, our office is dedicated to helping pets receive the best possible veterinary care. Here, you will work alongside the best talent, chart your own career course and contribute to company growth in a fun, fast-paced team environment.

Nationwide Insurance has a great opportunity for full-time Member Sales & Service Agent to join our Inside Sales Department.

Here at Nationwide our employees are part of a Fortune 68 company with an award-winning culture that has been named a Gallup Great Place to work year after year.

Why Join Us at Nationwide? It’s simple as 1, 2, 3…

1) Build your personal legacy.

2) Be a champion of positive change.

3) You can make a difference in someone’s life.

Your Impact – What You will be Doing

The agent will be taking Inbound Calls and making Outbound Calls to retain current members. This position offers a Base Pay PLUS an Incentive plan.

This position will provide front line support for inbound and outbound customer inquiries. Will interact with clients via phone, email, webchat in order to educate on the benefits of pet health insurance, investigate and resolve customer issues.

What’s Needed for this Role

  1. Ensures that every interaction with a customer is positive and memorable

  2. Handle customer inquiries with the highest level of professionalism and integrity

  3. Enters/inputs customer information in computerized system to update and maintain records.

  4. Contact existing customers and educate them on new insurance products.

  5. Assist and encourage customer to enroll for new and/or up-grade their current insurance products.

  6. Processing of custom form orders and assisting customers with problem resolution.

  7. Position requires answering of inbound telephone calls during peak periods of incoming sales call.

  8. Position requires answering webchats and making outbound telephone calls to follow up on customer questions and needs

  9. Candidate needs to be detail oriented

  10. Maintains confidentiality of customer information, including both personal and financial information as required by company policy

JOB REQUIREMENTS:

Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Licensure/Certification: Property and Casualty license preferred. (If you do not have your license, you will be required to obtain one within two months of your hire date. The company will pay for your training class, state licensing fees, and appointment fee.) Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.

Experience: Previous inside sales, or customer service experience required. (Experience in financial services or insurance industry preferred). Demonstrated ability in successfully work independently and efficiently in order to prioritize and address multiple projects simultaneously.

Knowledge: Demonstrated ability in successfully work independently and efficiently in order to prioritize and address multiple projects simultaneously.

What’s in it for You

1) A generous and competitive salary structure – Base Pay of $32,000.00 & Bonus Plan of $3,996.00 annually.

2) Comprehensive health and wellness benefits including medical, dental and vision coverage

3) Retirement benefits including automatic enrollment in our 401(k) savings plan and even a 100% company-paid pension plan

4) Much more, we’ve only just scratched the surface…


JOB SUMMARY: Provides front line support for inbound and outbound customer inquiries. Interacts with clients via phone, email, webchat, and in person when applicable in order to educate on the benefits of pet health insurance investigate, and resolve customer issues.

Job Description

REPORTING RELATIONSHIPS: Reports to supervisor

CORE JOB DUTIES & RESPONSIBILITIES:

  1. Ensures that every interaction with a customer is positive and memorable

  2. Handles customer inquiries with the highest level of professionalism and integrity

  3. Enters/inputs customer information in computerized system to update and maintain records.

  4. Contacts existing Pet customers and educates them on new Pet insurance products.

  5. Assists and encourages customer to enroll for new and/or up-grade their current Pet insurance products.

  6. Processing of custom form orders and assisting customers with problem resolution.

  7. Answers inbound telephone calls during peak periods of incoming sales call.

  8. Answers webchats and makes outbound telephone calls to follow up on customer questions and needs

  9. Maintains confidentiality of customer information, including both personal and financial information as required by company policy

MINIMUM JOB REQUIREMENTS:

Education: Bachelor’s degree preferred or equivalent combination of education and experience.

License/Certification/Designation: Property and Casualty license preferred. (If you do not have your license, you may be required to obtain one within two months of your hire date. The company will pay for your training class, state licensing fees, and appointment fee.) Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.

Experience: Previous inside sales, help desk or customer service experience required. (Experience in financial services or insurance industry preferred).

Knowledge: Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Access and internet access. Power Point a plus.

Skills/Competencies: Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Demonstrated ability in successfully work independently and efficiently in order to prioritize and address multiple projects simultaneously. Ability to write reports and business correspondence. Candidate needs to be detail oriented. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.

JOB CONDITIONS:

Overtime Eligibility: Eligible (Nonexempt)

Working Conditions: The employee works within an office environment with moderate noise levels and temperature conditions and no direct exposure to hazardous substances. While performing the duties of the job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee may be expected to lift, move and carry records and documents typically weighing 20 pounds or less. Finger dexterity is required for use of personal computer and standard office equipment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Job Evaluation Activity: Created for VPI Integration – December 2012 EMT; KMP: update 9-2016

Additional Job Description

Job ID: 54539

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